Customer reviews of R and K Autohouse Ltd

By Anonymous on 17 July 2026 | Purchase not verified

Bought a car from them 1 week ago. 2014 Ford focus. Car itself is in good condition for its age. When I picked up the car was struggling with a bad back so looked around it best I could. Within 10 miles of leaving them the tyre pressure monitoring warning came on. Reported to them when I got home and told they would ring me back. 1 week later and no call. Just washed the car for the first time now I’m mobile again and every wheel is missing 1 wheel nut leaving only 4 on each instead of 5. This is very poor as there are 5 for a reason. After no call back about tyre pressure sensors will just sort myself at my cost. Would I recommend them, no. Nice blokes when you are there but aren’t all used car salesmen.

Reply from R and K Autohouse Ltd on 25/07/26

Hello, thank you for your honest review on our business. Firstly we are extremly sorry you had this experince with us, all of our staff have been on holiday hence why we have been deleyed getting back to you. I spoke to you personally on the phone when you reported the tire pressure issue and due to us rushing around and organising staff holidays it is my personal fault for not getting back in touch sooner, as I remember we were tying to orgnise a place that is nearer to you to get this issue fixed as you arn't local to us, you then told me how you local shop doesn't have a tire sensor reader they can only change tires, this is where I then said leave it with me to try and find a best solution for us both, sorry this didn't get resolved in time as I only just got back into the office. As for the wheel bolt issue I understand this is a big fault on our side. I have now only learnt our in house mechanic took off the locking wheel bolts to replace with standard bolts as losing a wheel key can be a big issue, we was waiting on the bolts to arrive and I wasn't made aware of this on the day of the sale, I can only apologise on my own behalf again as I didnt notice this or was aware of ths issue on the day of sale.

By Pete T on 12 September 2024 | Purchase not verified

Great, easy to deal with, went the extra mile to help us out

By Anonymous on 31 May 2024 | Purchase not verified

🚨⚠️ Do not recommend⚠️🚨 31/05/2024THE WARRANTY THAT ISNT ACTUALLY WARRANTYBrought a car on finance in March. The second time driving it the engine light came on so I contacted R&K autohouse they said they would pay for any work done “under their warranty”. After going to my local garage and them telling me that the car shouldn’t have passed the MOT that R&K did and paying out £500 for parts and labour they then told me they was not going to pay out. So I had to bite the bullet for that one. 1 week later the engine light come back on so I get in contact with R&K where he tells me I’ve been thrashing the car because I’m 22 years old, back to my local garage I go. £150 for sensors and labour later they did not want to pay up for this either “under their warranty”…About 3 days later instrument cluster on the dash stops working at this point I’ve got no lights on the dash so I can’t drive at night as I can’t see the Speedo. £100 later after getting that fixed I then have no rear lights that’s no break lights and no number plate lights. The fun and games continue the battery dies which surprisingly when I brought a new one they paid up. Finally after all of this the engine light comes back on, the car is in need of fuel pressure sensors after paying £40 for the sensor and another £60 for labour I then contact R&K to get them to cough up. Do they? No. They continue to ignore all of my texts from the 19th of April 2024 baring in mind that I’m still “under their 3 month 3000 mile warranty”The car has been in the garage about 5 times in less than 3 months and the total amount they have paid me back is £71. They were quick enough to take my money but as soon as it’s their turn they don’t want to pay up!

Reply from R and K Autohouse Ltd on 03/06/24

AS A COMPANY WE ALWAYS LOOK AFTER OUR CUSTOMERS THE BEST WE CAN. WE CALLED THIS CUSTOMER SEVERAL TIMES AND DISCUSSED GIVING MONEY TOWARDS THESE REPAIRS ON HIS 17 YEAR OLD FORD FOCUS ST HE PURCHASED FROM US. WE ARE ALWAYS PLEASANT AND TRY TO BE HELPFUL. THIS CUSTOMER TEXT US A COUPLE A COUPLE OF DAYS AGO TO TELL US THAT HE HAD SOME WORK DONE AND WE CALLED HIM FRIDAY NIGHT TO SAY WE WOULD CALL HIM IN THE MORNING TO DISCUSS. WE HAVE BEEN REALLY BUSY LATELY AND I APPOLIGISED FOR NOT GETTING STRAIGHT BACK TO HIM ON THE DAY. WE TAKE OUR REVIEWS AND FEEDBACK VERY SERIUOSLY AND AS BUSINESS ARE TRULEY SORRY THAT WE TOOK OVER A 1 DAY TO CONTACT YOU BACK ABOUT GIVING YOU SOME MONEY TOWARDS THE MINOR REPAIRS ON THE FORD FOCUS ST YOU PURCHASED FROM US NEARLY 3 MONTHS AGO. I HOPE EVERYTHING IS SORTED NOW AND YOUR 17 YEAR OLD CAR IS OK NOW.

By Sean S on 06 January 2024 | Purchase not verified

Hassle free buying experience, a pleasure to deal with. Car and showroom both very well presented. Highly recommended.

By Adrian S on 06 November 2023 | Purchase not verified

A very pleasant experience! Didnt buy the car but i feel like a feedback is well deserved. Went to see a bmw, saw it, loved but due to the high mileage the finance company declined the car. I have paid a deposit on the car and to be honest i wasnt expecting it back but BUT i received my £200 deposit back. Daniel was nice and helpful. Thank you guys.

By Mark S on 31 August 2023 | Purchase not verified

A really smooth no pressure transaction Daniel is a real easy going Gent Test drive no problem all paperwork done for me A really good buying experience Thank you R and K

Reply from R and K Autohouse Ltd on 14/09/23

Thank you for your feedback. always here to help.

By Suzanne C on 22 March 2023 | Purchase not verified

Travelled today an hour & half to view a couple of cars at this garage after booking a test drive! Had a courtesy call from Daniel to reassure me that both cars were still available & said on arrival just have a look around then give him a shout. He popped out introduced himself gave me both sets of keys explained a bit about each car then again left us to look. After a test drive Daniel came back to us & chatted & we gave him our decision! No hard sell just polite chat & a bit of banter & one happy customer with a shiny Audi Q3

Reply from R and K Autohouse Ltd on 02/06/23

Many thanks for good review .

By Abdul B on 18 February 2023 | Purchase not verified

Bought a BMW x1 25d M Sport from these guys, Gave a very good Trade-In Price of our Previous Mini Countryman SD. Absolutely brilliant service, would recommend. They have some amazing stock as well. The car we bought was in Very Good Condtion and looked really good.

Reply from R and K Autohouse Ltd on 02/06/23

Your good feedback is much appreciated many thanks .

By Anonymous on 14 November 2022 | Purchase not verified

Viewing a skoda octavia dsg me and my friend talking to each other sales person comes out of the blue and starts talking rude to us God knows if its because we are not the same colour but he definitely was aggressive for no reason

Reply from R and K Autohouse Ltd on 09/12/22

We normally take every review very seriously and do not agree in the feedback on this one. The customers were trying to get money off by knocking the cars quality. This resulted in the salesman asking them to leave. We are not a racist company and this review is ridiculous to assume that. The customer obviously was not happy because it did not go there way.

By William A on 08 November 2022 | Purchase not verified

The most relaxed way I have ever bought a car , Danial was very laidback and a pleasure to deal with , the car drives lovely, I highly recommend this garage and will definitely be back

Reply from R and K Autohouse Ltd on 02/06/23

Thank you for good words we will be happy to see you come back for next car .