Customer reviews of R and K Autohouse Ltd

By Anonymous on 14 November 2022 | Purchase not verified

Viewing a skoda octavia dsg me and my friend talking to each other sales person comes out of the blue and starts talking rude to us God knows if its because we are not the same colour but he definitely was aggressive for no reason

Reply from R and K Autohouse Ltd on 09/12/22

We normally take every review very seriously and do not agree in the feedback on this one. The customers were trying to get money off by knocking the cars quality. This resulted in the salesman asking them to leave. We are not a racist company and this review is ridiculous to assume that. The customer obviously was not happy because it did not go there way.

By William A on 08 November 2022 | Purchase not verified

The most relaxed way I have ever bought a car , Danial was very laidback and a pleasure to deal with , the car drives lovely, I highly recommend this garage and will definitely be back

Reply from R and K Autohouse Ltd on 02/06/23

Thank you for good words we will be happy to see you come back for next car .

By Sarah G on 19 March 2022 | Purchase not verified

Highly professional with zero pressure! Couldn’t have wanted a more relaxed process of buying my car. Right from the initial test drive, to driving it away. Very pleased!

Reply from R and K Autohouse Ltd on 19/05/22

Thanks

By Chris K on 12 March 2022 | Purchase not verified

I had a perfect buying experience. Even in my less than perfect situation, buying from outside the UK in preparation for my family’s return from living abroad. The car was a trade in and good value for money was the term use by my dad and brother who picked it up for me and did the test drive. Thank you for working with me when it must have sounded like a scam. I will be recommending you guys to friends.

By Anonymous on 11 December 2021 | Purchase not verified

Communicated with Ben regarding an Audi A1 automatic that has fantastic specification and in immaculate condition for its age and miles. The car exceeded my expectations and was absolutely stunning. Unfortunately, the S Line suspension was too stiff for my personal preference however it is a fantastic car and I would have bought if not for this. This is not a reflection on the dealer or the specific car but probably due to me mainly owning SE models of Audi's. Would definitely recommend R K Autohouse and I thank Ben for answering all my questions, and there were a lot!

Reply from R and K Autohouse Ltd on 10/01/22

Thanks for the nice feedback. If there is anything we can help with in the future, please let us know.

By Anonymous on 19 November 2021 | Purchase not verified

Found the car on auto trader and went to have a look and a test drive. Great selection of cars all sourced from reputable dealers. I cross checked the one I bought with a BMW dealer and everything was exactly as stated. Daniel the salesman was excellent and even had the wheels returned to the original colour as the owner has a habit of painting everything black :-) Very impressed with the whole process, Thanks to Daniel and the team at R And K!

By Steve F on 17 September 2021 | Purchase not verified

A 340 mile round trip to buy a car? Well worth it, what a stunning car! I arranged everything with Dan before I left, the car was waiting for me test drive when I got there. All the staff I spoke to at R&K went out of the way to be helpful and courteous. All the vehicles I saw there were of exceptional quality and worth driving miles for, genuine honest cars at good value! See you in a few years for my next car Dan.

By Sam W on 17 September 2021 | Purchase not verified

FANTASTIC DEALERSHIP & GREAT CUSTOMER SERVICE! Previously sold my old car & purchased my new car with R&K, Dan made the transition easy, smooth & hassle free. Since having my new car an issue with the turbo appeared, the warranty company wouldn’t help me & said it’s something they don’t cover unfortunately. Thankfully after a quick phone call with Dan he offered me to bring to car in for his mechanic Dez to have a look. They found the issue & very kindly paid the full cost for it to be fixed. (£500+) All my future cars will now be from R&K, very highly recommended!

By Andy G on 19 July 2021 | Purchase not verified

I’ve just purchased a car today from this garage and from start to finish I’ve found them to be easy going, no hard sell and above all excellent customer service. I’ve purchased an absolute beauty of a car. 5 stars from me and when the time comes again to buy I’ll be back 😁

By Aaron M on 13 November 2020 | Purchase not verified

Spent the full asking price of £11,500 on a relatively new car. My previous car cost me £3,500 in repairs in a very short time and could not advise R&K enough of just how important the warranty was to me - they assured me I would be covered for absolutely everything for 3 months and so I took the £11,500 plunge. Not even a week later a fault occurs so straight away I ring the garage, let them know and also call the warranty company and let them know, they both assure me it’s no problem so i book it in. Due to lockdown restrictions its 2 months before I can get it seen to at which point, and only then, am I advised I have exceeded my mileage allowance. Obviously, this is completely and utterly unfair and have tried to resolve the issue with them via phone calls and texting before just outright being ignored - I would be very very cautious, as I explicitly repeated how important their warranty was to me, and feel I was falsely mislead - very poor care for the customer in my opinion.

Reply from R and K Autohouse Ltd on 13/11/20

Thanks for your review. Sorry the warranty company did not help to fix your car for free this time. I guess it was not broken that badly, if you managed to go over your 3000 mile warranty. 99% of our customers are happy with our cars, service and warranty. Your car was good value at time at £10500 and you was very happy with us and the car at the time. I guess you can not please everyone. We will take this review on board for future reference. Thanks again for your Feedback.